ServiceChannel is looking for an Analytics Specialist to support customers by delivering data-driven solutions that help identify opportunities for their facility management program improvement.
Requirements
- Must have strong experience in performing ad hoc analysis in Excel
- Must have BI report and dashboard development background (Looker or Power BI experience is nice to have)
- Must be capable of independently scoping, managing, and delivering multiple analytics projects simultaneously
- Can troubleshoot data discrepancies between applications and BI
- Must have good Data Storytelling skills and the ability to translate complex concepts into a digestible delivery
- SQL Development Experience Is Preferred
Responsibilities
- Serve as an analytics consultant for the customer(s), translating their business objectives into actionable analysis strategies within the scope of ServiceChannel’s platform products.
- Partner with Customer Success Managers to promote ongoing use of analytics for facilities program improvement and to support data governance enforcement
- Conduct investigative analysis projects (benchmarking, data mining, etc) to identify areas of concerns and/or importance to customer
- Develop ad hoc reports and BI Dashboards as requested
- Facilitating customer discussions regarding business requirements
- Documenting customer requirements and deliverables
- Present analysis findings and recommendations to customer
Other
- Customer Facing (Remote)
- Setting customer expectations related to delivery or completion of requests
- Secure appropriate signoffs for Scopes of Work (as required)
- Conduct regular project status meetings and send status updates
- Act as the liaison between the customer and ServiceChannel’s data science and analytics team to explain and break down requirements
