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AppleCare Product Ops - Product Manager

Apple

$172,100 - $305,600
Nov 3, 2025
San Francisco Bay Area, CA, US
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Apple is looking to innovate the AppleCare product line through the development of new features and the creation of outstanding customer experiences, requiring a product manager to represent the customer throughout a product's journey and infuse innovative features into the product-development process.

Requirements

  • Strong technical background
  • Ability to methodically assess, prioritize and solve complex problems
  • 7+ years Product Management experience with at least one entire product development cycle from concept to introduction.
  • Strong track record of leading product development cycles and partnering closely with engineering/technical teams.
  • Outstanding analytical abilities and comfort with return on investment analyses, identification and measurement of program critical metrics and analyzing financial data.
  • Experience with developing product vision and product roadmaps.
  • Keen sense of cultural relevance, industry trends, and business and enterprise tastes for device protection, insurance, and support products.

Responsibilities

  • You will be responsible for leading the planning, development, implementation and performance measurement of your programs.
  • You will closely work with engineers, data scientists, financial analysts to see opportunities, develop them into business cases, and pitch them to executives.
  • Once approved, you will work with project managers, designers and software engineers to bring those concepts to market.
  • Research and synthesize technology trends, competitive trends, and user feedback to identify new opportunities
  • Define product vision, strategy and roadmap
  • Author product requirements and negotiate product trade-offs impacting schedule and usability
  • Guide change management and go-to-market readiness plans

Other

  • Ability to lead through influence, debate, and storytelling.
  • Strong organization skills and attention to detail; Ability to prioritize, lead, and advance multiple projects and deliver results in a fast-paced and ambiguous environment
  • BS/BA degree in marketing/business/engineering or equivalent relevant professional experience.
  • Best-in-class oral and written communication skills, as well as demonstrated success as an internal product lead.
  • MS/MBA degree in marketing/business/engineering or equivalent relevant professional experience.