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AppleCare Product Ops - Project Manager

Apple

$172,100 - $305,600
Jul 5, 2025
Sunnyvale, CA, US
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AppleCare On-device team needs to analyze complex business systems and transaction flows related to service and/or insurance products to improve customer experience, operational efficiency, scalability, reduce churn, and mitigate business risk.

Requirements

  • Strong analytical skills with the ability to interpret complex datasets and deliver actionable insights
  • Able to navigate and pull data from SAP, other enterprise level data sources to perform necessary analysis
  • Understands and articulates the reason for measuring various transactional flows
  • Advanced Excel and Numbers skills
  • SQL experience
  • Tableau experience
  • Experience collaborating with data engineering teams to evaluate available data and define business use cases that provide business insights regarding transactional flows

Responsibilities

  • Analysis of complex business systems and transaction flows associated with the sale, enrollment, and billing of service and/or insurance products
  • Analyze unexpected results to identify root cause and scope financial or customer impact of problems
  • Engage with multi-functional teams to address unexpected results, advocate for solution development and project manage process and system changes to prevent future exceptions
  • Take ownership and lead project management activities to ensure timely delivery, multi-functional alignment, and effective execution from design through implementation
  • Connect the strategic with the tactical, the systems and the operations and do so objectively
  • Present how people, processes and technology connect and relate, make the argument where there is opportunity for improvement and do so in a non-biased way
  • Contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and deliver solutions that drive customer satisfaction and long-term value

Other

  • 7+ years experience with project management in technology spaces.
  • Bachelor Degree in Analytics or related field.
  • Strong process management and reengineering skills.
  • Experience crafting, working and/or growing business intelligence programs.
  • Consistent track record of driving initiatives that support operational excellence.
  • Comfortable with large volumes of data, ambiguous or “muddy” data.
  • Advocate for new data sources as needed.
  • Ability to understand and translate technical concepts into business impact.
  • Ability to evaluate new system designs and processes to scope impact and provide feedback for improved efficiency or effective design.
  • Detail oriented and able to multi-task with a high levels of ambiguity.
  • Masters Degree in Analytics or related field.