Cooper University Health Care is looking to solve issues related to the support and maintenance of their clinical applications, ensuring quality services and customer satisfaction.
Requirements
- 0-2 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
- Application specific certification/proficiency within 90 days of hire if applicable required.
Responsibilities
- Works independently and able to independently and successfully troubleshoot and resolve clinical application problems and error work queues.
- Demonstrates ability to grasp basic concepts of application-specific systems in order to support Go lives.
- Follows established change management procedures.
- Develops and maintains up to date documentation on all implementations.
- Develops and maintains Application Support standards and procedures and other documentation as required.
- Provides first-tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
- Demonstrates ability to participate in testing activities by running test scripts and documenting results during installation and upgrade activities.
Other
- Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
- Ability to act as an effective liaison between the end user and the Clinical Application Analysts.
- Assists in the training and induction of new staff into the Application support team.
- High School/GED required.
- Excellent written and verbal communication required.
- Ability to effectively translate IT terminology and processes with key stakeholders required.
- Strong customer service skills required.
- Ability to multitask in high pace work environment required.
