The American Heart Association needs to ensure high availability and optimal performance of its complex applications, including Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, and Contraxx, by providing expert technical support, strategic planning, and proactive management.
Requirements
- Advanced knowledge/experience with Jira and Azure DevOps
- Demonstrated experience with application performance monitoring, change control, security administration, and data integrity management.
- Proficient in Excel and Excel Formulas
- Experience with project management methodologies (Agile, Waterfall, or hybrid) and tools such as SharePoint.
- Working knowledge of API integrations, and low-code/no-code platforms.
- Proficiency in tools and languages relevant to supported applications, including SQL, HTML, CSS, JavaScript, JSON, APIs, and scripting languages.
Responsibilities
- Serve as the technical subject matter expert for multiple complex applications, including but not limited to: Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, Contraxx, and other SaaS-based systems.
- Provide Tier 3 support, issue resolution, and proactive application monitoring to ensure high availability and optimal performance of supported systems. Oversee security access and administration for applications.
- Lead the strategic planning, design, configuration, and enhancement of assigned applications across departments in alignment with organizational goals.
- Plan and organize application configuration and enhancement projects, including requirements gathering, identifying resources, vendor coordination, testing, training, and deployment.
- Conduct in-depth troubleshooting and root cause analysis; identify opportunities for automation and performance optimization.
- Own and maintain application documentation, including configuration standards, technical guides, vendor information, and training resources.
- Develop and deliver training, best practices, and knowledge transfer sessions for power users to increase user adoption and competence within the applications.
Other
- Bachelor’s degree in computer science, Information Systems, related field or equivalent work experience.
- Minimum 3 years of progressive experience supporting, managing, and administering enterprise and business applications.
- Strong interpersonal and communication skills with the ability to lead technical discussions and coach application users.
- Ability to work independently and proactively identify and implement solutions.
- Home based work is available
