Mercy needs to optimize the technological systems used to care for patients and support staff by identifying, planning, implementing, and supporting information system solutions.
Requirements
- Seven years of technical software support for clinical or business applications or equivalent clinical or operational experience.
- Experience with Epic and health care organization information services processes.
- core Epic certification and two additional certifications or proficiencies upon hire or transfer and that those certifications/proficiencies be maintained for the duration of their employment.
- Demonstrated ability to perform application build and configure all components of the analyst’s certified or proficient applications.
- Installs and configures software components to manage software licensing of support applications.
- Applies concepts of database connectivity for design or architectural efforts.
- Demonstrated knowledge and utilization of core Lean/Six Sigma Green Belt process improvement methodologies.
Responsibilities
- Identifies, plans, implements and supports information system solutions.
- Supports and resolves incidents with assigned applications and works with advanced vendor support teams to resolve complex application issues adhering to defined change management process.
- Documents business requirements, application functional specifications and maps business requirements to technical specifications to ensure all requirements are being met.
- Writes test scripts and coordinates/conducts software testing, recommends and implements process improvements.
- Documents data elements, data movement, interfacing applications and shared data elements. Develops process controls, implements security processes for supported applications. Documents the application recovery requirements and tests on an iterative basis to recommend and implement process improvements.
- Demonstrated business analysis and technical expertise to support to define, build and test both application and enterprise level custom reporting.
- Applies concepts of database connectivity for design or architectural efforts.
Other
- Excellent verbal and written communications skills.
- Knowledge and skills in project management methods with an ability to demonstrate methods when needed to lead projects.
- Respect for privileged information.
- Adaptability in working with professional and non-professional staff in a team-oriented environment.
- Outstanding critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
