Providing expert technical support for 3M's flexographic mounting tapes & repulpable splicing tapes, leading product trials at customer sites, collaborating with sales team to win new business and defend at-risk business, supporting new product introductions, training customers on proper use of 3M Paper & Print products, and troubleshooting and managing analysis in instances of customer complaints.
Requirements
- Flexographic Technical Association (FTA) FIRST Level 1-3 Certifications
- SAPPI safety training in coated graphic, packaging, and specialty papers production
- Adhesive science expertise
- Training content development & delivery experience
Responsibilities
- Providing expert technical support for 3M’s flexographic mounting tapes & repulpable splicing tapes
- Leads product trials at customer sites
- Supports new product introductions
- Trains customers on proper use of 3M Paper & Print products.
- Troubleshoots and manages analysis in instances of customer complaints
Other
- Collaborates with sales team to win new business and defend at-risk business
- Prepared and available for travel to customer locations throughout the U.S. and Canada
- Bachelor’s degree or higher in a Science or Engineering discipline (completed and verified prior to start)
- Three (3) years of experience in the Paper & Printing industry
- Three (3) years of customer-facing Application Engineering experience
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
- May include up to 40% US/Canada travel
