Watts Water Technologies seeks an experienced Applications Engineering Manager to lead a team of engineers in ensuring custom product configurations are quoted to customers timely and efficiently, enhancing growth, efficiency, and customer experience.
Requirements
- Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems
- Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal.
- Knowledge of PowerBI and/or Excel for data analytics
- Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
Responsibilities
- Ensure accurate and efficient quotation process for custom products while meeting specifications.
- Leverage engineering knowledge to understand and configure products according to customer requirements.
- Optimize processes related to product configuration, quotation, and customer support pre- and post-sales.
- Stay updated on industry trends and advancements in technology, providing recommendations for continuous improvement.
- Implement strategies to optimize team processes, enhancing overall efficiency, reducing lead times and improving overall customer service.
- Work closely with the sales team during pre-sales activities to showcase the team technical and service capabilities.
- Engage directly with customers to understand their needs, be able to provide technical training for customers, and address technical and business inquiries for the team.
Other
- 7+ years of experience in applications engineering, with a track record of successful project management.
- 2+ years of leadership experience and team management skills.
- Excellent communication and interpersonal skills to communicate to C-level executives.
- Experience in customer-facing roles and a strong customer-focused mindset.
- Ability to adapt to a hybrid work environment.
