VITAS Healthcare Corporation is looking to solve complex technical issues within their software applications, systems, and infrastructure to ensure minimal downtime and optimal system performance.
Requirements
- Minimum of 3+ years of experience in application support, application development, systems administration, or similar technical roles.
- Hands-on experience with Kubernetes, APM tools (e.g., Dynatrace), and ALM processes.
- Strong understanding of ALM concepts, including SDLC, CI/CD pipelines, and DevOps practices.
- Hands-on experience with Kubernetes for troubleshooting containerized applications.
- Knowledge of Kubernetes components such as pods, services, deployments, and ingress controllers.
- Ability to read and analyze source code in languages like C, Javascript, Python, etc.
- Proficiency in using APM tools such as Dynatrace, Datadog, AppDynamics, etc.
Responsibilities
- Provide advanced technical support for complex software applications, systems, and infrastructure.
- Troubleshoot and resolve escalated issues from Tier 1 support, ensuring minimal downtime and optimal system performance.
- Collaborate with development teams to identify or establish root causes of recurring issues and implement long-term solutions.
- Monitor system health and performance using APM tools like Dynatrace, Datadog, or similar technologies.
- Analyze application logs, traces, and metrics to diagnose performance bottlenecks, memory leaks, and other issues.
- Develop and maintain documentation for incidents, root cause analyses, and resolutions.
- Deploy applications to QA and production environments.
Other
- All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments and governmental regulations.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
- Strong communication skills with the ability to articulate technical issues clearly.
- Willingness to learn new tools, technologies, and processes as required by the role.
- Meticulous attention to detail in documentation and problem-solving.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
