Flywire is looking for an Application Support Engineer II to provide application expertise, solve support requests, and assist internal Helpdesk and Engineering teams by detecting and solving production issues and bugs within the development environment.
Requirements
- An understanding of web applications - ours are written in .Net, React, Java, and Angular
- Knowledge in any of our key technologies: Ruby, Java, React, SQL, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Grasp complex concepts and maintain a logical and analytical approach to solving problems
- Assist in database structural changes required during system upgrades
- Deploy tools and implement processes to assist in operational support
Responsibilities
- Detect and solve production issues and bugs within the development environment beyond your current scope
- Engage with the Engineering team to raise bugs, problems or information gaps
- Maintain documentation related to solving common issues
- Become an expert in Flywire products and triage issues
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
Other
- 1 - 5 years of experience in software maintenance and support
- Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
