The Apps Support Intmd Analyst role is looking to solve complex technical problems and provide support for users of Citi Applications, ensuring the quality of work and impacting the business by contributing to achieving business goals.
Requirements
- 1-3 years experience in handling production support activities, identifying and resolving technical issues.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Must be aware of ITIL Concepts
- Experience with handling ETL jobs in Sybase/ Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Should have good expertise in database level analysis to trace issues to closure.
- Should have extensive experience in writing complex and efficient SQL DML statements.
- Abinitio , Autosys & AppDynamics expertise will be an advantage
Responsibilities
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production.
- perform post release checkouts after application releases and infrastructure updates.
Other
- Bachelor’s/University degree or equivalent experience
- Good customer service, communication and interpersonal skills
- Developed communication and diplomacy skills to persuade and influence
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder
- Delivering regular and customized training to teams within the business
