Dartmouth's Campus Services applications require ongoing support and maintenance to ensure smooth functionality and user satisfaction. The IT team needs assistance in managing and troubleshooting these business applications.
Requirements
- Basic understanding of software applications and IT support principles.
- Familiarity with databases, scripting, or programming is a plus.
- Strong problem-solving and troubleshooting skills; attention to detail.
Responsibilities
- Assist in monitoring and maintaining business applications to ensure optimal performance.
- Respond to and resolve application-related incidents and service requests.
- Collaborate with the development and IT teams to troubleshoot and identify root causes of application issues.
- Provide timely updates to users regarding the status of their application issues.
- Support data entry, reporting, and basic analysis as required.
- Learn and adhere to IT service management processes and best practices.
- Facilitates data management and ensures integrity of data.
Other
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Eagerness to learn and adapt in a fast-paced IT environment.
- Good communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Strong customer service skills and ability to interact with a broad spectrum of staff.
