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The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business, specifically supporting the management of the Retail Bank Fraud Prevention platform, Actimize iFMx (RCM+AIS) in Citigroup

Requirements

• Practical problem solving and strategic thinking skills
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Experience with Case Management, Decision Engine solutions preferred. For example Actimize iFMx (RCM, AIS), SAS Fraud Manager.
• Good interpersonal and communication skills
• Ability to work in a fast-paced environment
• Demonstrated leadership, interpersonal skills and relationship building skills

Responsibilities

• Part of the Financial Crimes and Fraud Prevention Organization in Personal Banking and Wealth Management. Specifically, will support from a Fraud organization standpoint the management of the Retail Bank Fraud Prevention platform, Actimize iFMx (RCM+AIS) and serving as a liaison with Technology teams on both short term actions and long term roadmap.
• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Other

• 6-10 years experience
• Bachelor’s degree or equivalent experience, Master’s degree preferred
• Service oriented attitude
• Ability to work in a fast-paced environment
• Developed communication and diplomacy skills are required in order to guide, influence and convince others