The organization is looking to solve the problem of effectively managing and supporting their assigned applications, and developing strong working partnerships with operational team members and across IT.
Requirements
- Information Technology experience/ability preferred
- Microsoft Office skills required
Responsibilities
- Serve as the day-to-day contact for their team members. Prioritizes, makes assignments, and conducts follow up to the team members.
- Provides oversight and, when necessary, assists in accomplishing activities and responsibilities of the team.
- Collaborates with end users/stakeholders to map and develop workflows that promote positive patient outcomes.
- Identifies and assists in resolution of issues arising in the assigned applications and/or projects.
- Assures the team documents, tracks, and follows up on all reported problems, enhancement requests, and system change requests for their assigned application(s).
- Assist in developing test scenarios and actively participates in testing events for any changes to the application.
- Provides follow up and documentation on any defects identified, this may include escalation to the vendor.
Other
- Associate degree required or a minimum of 3 years of equivalent experience in a related field (clinical, information technology, electronic medical record usage)
- Three (3) years of experience in a health care environment required
- Must be able to communicate with users of all disciplines and across all levels of the organization
