The Applications Engineer II role is needed to provide support for production systems and handle incoming incidents, working with both technical teams and end-users of Oracle Applications to ensure effective resolution and maintenance of existing systems.
Requirements
- 3+ years of Experience debugging Oracle PL/SQL and writing advanced-level queries, specifically in Oracle PL/SQL.
- Experience in Oracle warehouse modules or another warehouse ERP.
- Knowledge of Kotlin or Java.
Responsibilities
- Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution.
- Analyze, debug and troubleshoot software programs and applications.
- Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches.
- Maintaining and providing production support for the existing systems as needed
- Engaging with various stakeholders to provide updates for tickets.
- Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams.
- Provide on-call production support.
Other
- 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.
- Ability to solve complex problems; takes a new perspective using existing solutions.
- Excellent verbal and written communication skills; must be fluent in English.
- Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team.
