Protolabs is looking to hire an Applications Engineering Manager to lead a team of pre-sale technical experts, ensuring accurate and timely support for Protolabs services, guiding customers to effective solutions, and collaborating with internal partners to drive revenue and enhance customer experience.
Requirements
- Minimum 5 years experience as a high performing member of a technical, customer facing team in addition to 2-3 years of experience leading a technical team
- Proven ability to get positive results from a high-performance team.
- Proven experience leading through change
- Experience working with a CRM (e.g., Salesforce) and Microsoft Office Products
- Demonstrated ability to use Q&A techniques to assess a customer’s situation to provide relevant solutions in the form of recommended 3D CAD model changes
- Ability to work in conjunction with a quota carrying sales team supporting the sales process
- Easily grasp the Protolabs manufacturing and business processes across the Factory and Network offering
Responsibilities
- Manage the performance of the Applications Engineering team by establishing and monitoring key metrics
- Provide ongoing coaching and training required to perform the duties of the roles within the Applications Engineering team
- Work closely with other Applications Engineering Managers to ensure the roles, priorities, metrics, and goals of the team align with the needs of the business and company goals
- Collaborate with cross-functional leaders in Operations, Sales, and Customer Success to ensure a seamless end-to-end process that supports the needs of the organization and delights customers
- Work closely with GTM partners to understand strategies and implement initiatives to support target-account growth
- Partner with Sales leaders as an integral part of the pre-sales, customer acquisition team to help drive revenue, increase close rates, and provide an excellent customer experience
- Establish and monitor key metrics on Go to Market initiatives and adoption, adjust coverage model as needed to optimize results
Other
- This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.
- Formal education preferred (BA/BS degree) with related work experience (Mechanical Engineering, Design Engineering, Manufacturing)
- Strong verbal and written communication skills
- Strong interpersonal skills, with an ability to build rapport and customer trust
- Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
