The Application Support Product Manager integrates subject matter and industry expertise within a defined area to contribute to standards and objectives of the entire function at Citigroup
Requirements
- Understanding of Scrum and Agile Technology project management; JIRA user story writing, etc
- Experience with people management
- Highly assertive communications skills, commanding personality
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- 6-10 years experience in an Apps Support role would be an added advantage, but not essential
Responsibilities
- Provides technical oversight across systems and applications; leverage skills across multiple apps support areas
- May manage one or more apps support teams
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
- Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Ability to handle incidents, problems and change at a global enterprise level
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning
Other
- Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
- Basic commercial awareness
- Bachelor’s/University degree, Master’s degree preferred
- Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval
- Ability to handle major incidents on critical systems with calm and analytical mindset
