Citi is looking to solve the problem of providing technical and business support for users of Citi Applications, driving stability, efficiency, and effectiveness improvements to help the business succeed.
Requirements
- Proficiency in SQL, shell scripting and Unix.
- Experience in handling big data - hive, spark
- Experience in ETL Tool - Informatica, AB Initio or Talend.
- Skilled in data management and support.
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
Responsibilities
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
Other
- 5-8 years experience in an Application Support role.
- Bachelor’s/University degree or equivalent experience
- Shift based role. Flexible to work on extended hours and weekends.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Ability to plan and organize workload
