Amazon Customer Service globally needs to leverage GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. The role aims to advance applied science best practices, leverage AI to drive customer experience (CX) improvements, and set new global standards for customer experience.
Requirements
- Hands-on experience developing and deploying GenAI applications, such as language models, text classification.
- Experience programming in Java, C++, Python or related language
- Strong understanding of GenAI or NLP fundamentals.
- Proficiency in designing and implementing large-scale data pipelines, and cloud-based data infrastructure.
- Proven track record of tackling highly ambiguous, complex data challenges and delivering impactful solutions.
- Expertise in AI, text analysis, text embedding, language modeling, and generation
- Experience with big data technologies.
Responsibilities
- Develop innovative solutions to complex problems, (e.g., extending the functionalities of conversational assistants).
- Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers.
- Analyze data and define metrics to identify actionable insights and measure improvements in customer experience.
- Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal and external publications.
- Collaborate with product management and engineering teams to integrate and optimize models in production systems.
- Design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact.
- Design and enhance AI models, focusing on efficiency, precision, and scalability.
Other
- You should care deeply about customers and strive to deliver customer value through applied science.
- You should work well in a fast-paced setting, using your skills to create effective solutions.
- With a combination of deep business know-how and hands-on skills, you will tackle complex challenges and drive continuous improvement.
- work safely and cooperatively with other employees, supervisors, and staff
- adhere to standards of excellence despite stressful conditions
