Citi is looking to solve complex technical problems within their Applications Support area, requiring a strategic professional to contribute to directional strategy and provide technical authority.
Requirements
- Strong understanding of SRE Fundamentals: Service Levels Concepts (SLI, SLO, SLA, Error Budget), Toil reduction, Automation, Observability primers, Chaos Engineering, and Production Management.
- Solid understanding of Observability Fundamentals: Golden Signals, Service Mapping, Business Transactions, Metrics-Logs correlations, Forecasting, and Trend analysis.
- Knowledge and experience of a variety of exploratory data analysis, predictive modelling, anomaly detection techniques, and their real-world advantages/drawbacks, particularly in the context of SRE.
- Experience using statistical computer languages like Python or Java, and familiarity with Go, Rust, Perl, Javascript, and Typescript.
- Working knowledge of financial products, automation solutions, and SRE principles.
- Experience with Linux, Docker, Kubernetes, Observability stacks (e.g., Grafana, ELK), Middleware (Kafka), and databases (Oracle).
- Machine learning experience for predictive alerting and automated incident mitigation is a plus.
Responsibilities
- The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Considers the implications of the application of technology to the current environment.
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Other
- Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
- Significant impact on the area through complex deliverables.
- Provides advice and counsel related to the technology or operations of the business.
- Bachelor’s/University degree, Master’s degree preferred
- 5-7 years of Data Analysis, or relevant experience, with at least 2 years as a Data Scientist, preferably with a focus on SRE or related fields.
