The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business, providing technical authority for an area within Citi.
Requirements
- Practical problem solving and strategic thinking skills
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Experience with cloud-native applications, Docker builds, Kubernetes, Helm, Terraform, and Load Balancing Architecture
- Knowledge of SRE practices and automation
- Experience with data analysis and visualization tools
- Familiarity with observability stacks (e.g., Grafana, ELK)
Responsibilities
- The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
- Mine and analyze large sets of data related to system performance, availability, and reliability, focusing on Golden Signals, Service Mapping, and Business Transactions.
- Identify gaps and opportunities for improvement in system reliability and performance using data-driven insights, applying trend analysis and forecasting techniques.
- Define and deploy key SRE metrics (SLIs, SLOs, error budgets) for measuring process improvement and system reliability.
- Institute feedback models and automated alerting systems to enable continuous process improvement and proactive incident management.
- Develop and maintain dashboards and reporting to provide visibility into system health and performance using observability stacks (e.g., Grafana, ELK)
Other
- 6-10 years experience
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Good interpersonal and communication skills
