The Apps Support Intmd Analyst is needed to provide technical and business support for users of Citi Applications, resolving issues and ensuring the smooth operation of applications.
Requirements
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Knowledge/ experience of problem Management Tools.
- Knowledge of issue tracking and reporting using tools
Responsibilities
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production.
- perform post release checkouts after application releases and infrastructure updates.
- Analyzes applications to identify risks, vulnerabilities and security issues.
Other
- 2-5 years experience
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Developed communication and diplomacy skills to persuade and influence
