Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value
Requirements
- Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases
- Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change
- Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures
- Experience with AI, data, and fintech trends
- Knowledge of data engineering, architecture, and ML Ops
- Familiarity with cloud-based data platforms and tools
- Understanding of data governance and security principles
Responsibilities
- Design and implement horizontal routines and governance structures that support cross-functional collaboration
- Ensure strategic alignment between data product initiatives and enterprise transformation goals
- Operate within a complex 'scrum of scrums' structure, coordinating within multiple agile pods and delivery teams to achieve program milestones
- Guide the development of AI-powered analytics engines for sales processes
- Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure
- Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction
- Lead the design and delivery of data products that provide bankers with a 'single pane of glass' experience-centralizing insights, analytics, and next-best-action recommendations within business workflows
Other
- Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus
- Prior experience in Financial Services or Management Consulting
- Exceptional communication, relationship-building, and stakeholder management skills
- Ability to navigate ambiguity, build relationships, and drive execution
- 40 hours per week, Monday - Friday, with 4 days on-site from a Citizens corporate office and 1 day remote
