MSPbots is looking to design solutions that drive measurable business outcomes for MSPs by leading the strategy, design, and execution of client-facing assets
Requirements
- Experience with product tools like Jira, UserPilot, and analytics platforms
- Background in MSP, SaaS, or data analytics is a plus
- Passion for GenAI, workflow automation, and solving real customer problems
- Strong ability to simplify complex workflows into scalable solutions
- Experience conducting user research, segmentation, and building client personas
- 5+ years in Product Management, with 2+ years leading SaaS or automation-focused teams
- Excellent communicator—able to present to executives and build trust with clients
Responsibilities
- Conduct user interviews, surveys, and workshops to uncover pain points and needs across MSP segments
- Develop personas and usage scenarios to guide asset design and prioritization
- Lead a team of Asset Product Managers in building and iterating on solutions quickly
- Work with data analysts to ensure assets are intuitive and actionable
- Create structured feedback loops with clients and CSMs to guide enhancements
- Define and track key performance indicators (KPIs) like feature usage, satisfaction, and adoption
- Analyze what works (and what doesn’t) and iterate to continuously improve asset value
Other
- 5+ years in Product Management, with 2+ years leading SaaS or automation-focused teams
- US-based only
- Semi-Flexible, Monday–Friday from 8AM to 5PM Central Time schedule
- Ability to work flexibly and effectively with cross-functional teams across the US, China, and the Philippines
- Have a user-first mindset and obsess over real client outcomes
