Iron Mountain's Data Centers are looking for an Assistant Manager, Operations to provide hands-on, day-to-day technical and business direction supporting critical data center operational activities and ensuring 100% uptime in a 24x7x365 environment.
Requirements
- 4-6 years’ experience in a critical operations environment and/or data center experience preferred, but not required.
- Technical (Military/Trade School) training and/or 6 plus years’ relevant experience preferred.
- Ability to quickly delegate troubleshooting and resolve effectively and efficiently.
- PC skills with demonstrated proficiency in GSuite.
Responsibilities
- Manage and assign out the Operations-assigned service tickets daily using the BMS ticketing system. This will include trouble tickets and customer installations of electrical and physical equipment.
- Work closely with vendors, field technicians, carriers and other contractors to resolve service issues and improvements; includes assisting with applicable documentation and paperwork.
- Lead process improvement actions related to data center services.
- Ensure all safety procedures are adhered to by self and team while performing work.
- Maintain knowledge of all changes going on within the building and proactively manage any potential impacts to Operations within the change management process.
- Remain informed and up-to-date on the policies and procedures in the ServiceNow knowledge base and disseminate to the team, ensuring comprehension.
- Daily interface and ongoing communication with all necessary stakeholders (CSM, Network, Sales Engineers, BMS, GNOC).
Other
- Ensure that sellable inventory is managed and up to date for the current sales pipeline.
- Review staff’s performance, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development.
- Cultivate, support, and promote an organizational culture that provides for high performance, high morale, inclusion and high sense of urgency, integrity, and teamwork.
- Working hours are varied and nights, weekends and holidays will be required.
- Experience managing people and medium-to-large sized projects without supervision.
- Organization & prioritization - Tracking and managing multiple projects at the same time. Supervising the individuals working the project and ensuring work is getting done efficiently and on time.
- Effective communicator - clearly convey messages & requirements to inform our customers effectively and promote communication within the team and across teams.
