Vail Resorts is looking to hire a Product Sales Assistant Manager to manage daily call center operations of product sales, provide front-line support, and ensure guest satisfaction.
Requirements
- Strong computer skills including Microsoft applications
- Ability to sit or stand for extended periods of time
- Ability to work a flexible schedule including nights, holidays, and weekends
- Must be able to communicate fluently in English
- Flexibility to work both inside and outside with exposure to the elements
Responsibilities
- Manage daily call center operations of product sales including collaboration with other departments; provide front line support as necessary
- Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets
- Participate in leadership forums providing feedback and input on product sales operations, training, and continuous improvement opportunities
- Assist with hiring, support, training, and scheduling of product sales team members
- Receive and assess guest questions, comments and complaints providing timely resolutions
- Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
- Maintain knowledge of and adhere to all applicable laws, regulations, and company policies
Other
- High School Diploma or GED Equivalent required; some college preferred
- 3-5 years of supervisory experience in a related field preferred
- Minimum Age: At least 18 years of age
- Housing Availability: No
