The business problem that T-Mobile is trying to solve is to enhance customer service automation through the development and optimization of AI models, ensuring reliability, accuracy, and efficiency in customer service operations.
Requirements
- Data Analysis- Ability to analyze and interpret complex data to improve AI model performance
- Problem Solving- Strong problem-solving skills to troubleshoot and optimize AI systems
- Collaboration- Excellent collaboration skills to work effectively with cross-functional teams
- Technical Writing- Proficiency in technical writing to document AI model developments and modifications
- Microsoft Excel- Proficiency in Microsoft Excel for data manipulation and analysis
- Agile Methodologies- Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development
Responsibilities
- Applies prompt engineering techniques to enhance AI model performance for customer service automation
- Collaborates with cross-functional teams to integrate AI-driven enhancements into production systems
- Supports the development and optimization of AI models under the guidance of senior engineers
- Contributes to the architecture of sophisticated AI systems to improve customer interactions
- Ensures the reliability, accuracy, and efficiency of AI applications in customer service operations
- Fine-tunes AI models to meet specific operational goals and enhance user satisfaction
Other
- Bachelor's Degree Computer Science, Engineering, or a related field
- At least 18 years of age
- Legally authorized to work in the United States
- Travel Required: No
- DOT Regulated Position: No
