Five9 is seeking a customer-facing Associate Data Scientist/AI Trainer to join a Professional Services team focused on Conversational AI implementations, aiming to ensure the highest levels of accuracy and performance in their AI-based solutions.
Requirements
- Familiarity with NLP labeling/analysis.
- Understanding of Conversational AI concepts and technologies.
- Experience with programming and data analysis/statistics with languages and platforms such as Python, R, Jupyter, and SQL.
- Familiarity with version control, unit tests, and other programming best practices.
- Familiarity with bot frameworks such as IBM Watson, Amazon Lex, Rasa or Google Dialogflow.
- Experience with ML libraries, such as SciKit Learn, TensorFlow, etc.
- Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.
Responsibilities
- Label language data following labeling guidelines.
- Review, maintain and improve labeling guidelines and procedures to ensure consistency and accuracy of labeling/analysis.
- Implement/improve methods to compare and evaluate LLM outputs.
- Create and curate multilingual speech and text datasets.
- Evaluate and recommend ML models for topic modeling, summarization, intent classification.
- Create data visualization tools and dashboards.
- Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.
Other
- Undergraduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar.
- Excellent project management and communication skills.
- Strong attention to detail and ability to maintain high-quality standards.
- Demonstrated ability to work independently and as part of a team.
- Fluent in English, both written and spoken.
