UnitedHealth Group is seeking a senior technical program manager to lead operations and execution for multiple enablement and automation projects within their Responsible AI Program portfolio, aiming to operationalize and scale the governance infrastructure that supports the enterprise-wide Responsible AI Program.
Requirements
- 7+ years of experience in technical program management, preferably within a complex, dynamic, enterprise-wide governance and compliance program
- 5+ years of experience in business intelligence or data analytics
- 3+ years of hands-on experience building and managing a suite of data-driven reports, preferably in Power BI
- Proven deep understanding of data modeling and visualization best practices
- Proven solid ability to access, manipulate, and analyze data in low-code environment
- Experience with SQL and other datasets for data manipulation and extraction
- Demonstrated comfort level with core technologies such as CRM systems which include ServiceNow, Salesforce, or similar technologies. Fluid aptitude in navigating advanced features of Microsoft 365, SharePoint, and Excel/pivot tables
Responsibilities
- Lead the evaluation and selection of a new governance workflow solution vendor to support Responsible AI processes
- Oversee implementation and integration of the selected solution across business and technology teams
- Lead end-to-end implementation of selected solutions for technical tooling and automation, which includes configuration, testing and debugging to ensure smooth deployment, writing/producing system documentation and user training
- Identify and implement process automation opportunities to streamline Responsible AI workflows
- Partner with cross-functional teams to design and deploy tools that improve operational efficiency and reduce manual overhead
- Develop dashboards and reporting mechanisms to track automation impact and adoption
- Translate business and regulatory requirements into scalable technical solutions
Other
- Ability to manage complex, multi-partner programs with cross-functional teams
- Proven solid communication and stakeholder management skills with multiple stakeholders
- Proven solid storytelling skills through data visualization
- Proven excellent problem solving, troubleshooting skills and comfort-level in resolving technical process issues
- Ability to be partnership minded with stellar time management acumen
