Accelerating the adoption, effective use, and continuous user improvement of Microsoft 365 products—especially those enhanced by Microsoft Copilot and AI capabilities, and driving adoption, optimizing user journeys, and ensuring seamless integration of Microsoft technologies into daily workflows—empowering employees while aligning with governance, compliance, privacy, and security standards.
Requirements
- Deep knowledge of Microsoft 365 ecosystem, including Copilot, Teams, Outlook, Word, Excel, PowerPoint, and Power Platform.
- Familiarity with AI/LLM technologies, especially Microsoft Copilot, Copilot Studio and Azure OpenAI integrations.
- Knowledge of data governance, security, and compliance best practices.
- Ability to translate technical capabilities into business value and user-centric narratives.
Responsibilities
- Lead cross-functional efforts to embed Microsoft 365, Copilot, and AI capabilities into business processes, ensuring alignment with enterprise goals and user needs.
- Define and execute a roadmap for Microsoft 365 and Copilot adoption across the enterprise.
- Define and continuously improve the end-user experience across Microsoft 365 applications, with a focus on intuitive, efficient, and accessible design.
- Oversee onboarding, training, and communication strategies to drive adoption and responsible use of AI tools, including Copilot
- Partner with DTE teams, Legal, Privacy, and Information Security to ensure M365 and Copilot usage complies with data privacy, security, and responsible AI principles.
- Establish feedback loops and usage analytics to inform iterative improvements and measure impact using tools like Viva Insights, Avepoint, and Copilot dashboards.
- Stay ahead of emerging trends in GenAI and productivity tools, and translate them into actionable strategies for the organization.
Other
- 7+ years of experience in digital transformation, user experience, or enterprise technology adoption roles.
- Proven track record of leading cross-functional initiatives in a regulated or complex enterprise environment.
- Experience designing and executing training and change/adoption management programs.
- Strong program management and stakeholder engagement skills.
- Excellent communication and facilitation abilities.
