OneMain Holdings, Inc. is looking to solve the problem of managing customer requests and inquiries to cancel optional insurance products, balancing volumes and quality for both customer contacts and back-office processing.
Requirements
- 5 to 10 years of relevant experience ideally in call center/back-office operations management
- Minimum 3 years supervisory experience leading a large, or multiple production-based teams proven ability to coach, train, and motivate employees
- HS Diploma or GED
- Bachelor’s degree (Preferred)
Responsibilities
- Directing, setting, and overseeing the organization and ensuring that operational goals / metrics are consistently achieved or exceeded
- Lead complex projects, tasks and assignments with limited direction from senior leadership
- Partner closely with Technology partners to ensure ongoing system and process enhancements, fixes, or installations are supported with thorough requirements, testing, and validation
- Ensuring compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards
- Coordinate with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall strategy
- Leading and developing an effective team through communication, performance management, development plans and reward/recognition practices
- Work closely with other leaders in the BOSH Organization to ensure all priority business needs are met, and to ensure wellness and functionality of the full Organization
Other
- HS Diploma or GED
- 5 to 10 years of relevant experience
- Minimum 3 years supervisory experience
- Bachelor’s degree (Preferred)
- Location: Evansville, IN; or London, KY - Hybrid
