Blueprint Medicines is looking to solve challenges related to Specialty Pharmacy operations, data management, and patient access support to ensure optimal patient/provider experience and product availability.
Requirements
- 5-7 years of relevant industry experience in biotech/pharma.
- Experience managing external Specialty Pharmacy and/or Patient Services partner relationships, program management and accountability.
- Deep understanding of the business of Specialty Pharmacy is essential.
- Strong understanding of Specialty Pharmacy and Patient Services data, especially status data
- Experience with oncology and rare diseases
- Experience working with Field Access and/or Patient Services Teams, specifically assisting in removing barriers to access
- Explores innovative approaches and has a proven track record of achieving operational excellence in the face of challenging goals.
Responsibilities
- Manages all aspects of Specialty Pharmacy (SP) channel and services operations, including activities related to customer service, product handling and storage, inventory management, performance measurement for services provided by SPs, resolution of field escalations (e.g. problems reported from patients, HUB and/or physicians related to service and product access).
- Program management of all branded SP and Non-commercial Pharmacy (NCP) programs.
- Oversight and review of payments related to fee-for-service amounts, including scorecard development and tracking of monthly metrics/KPIs for contract and brand performance.
- Serves as the main point of contact for the Commercial Operations team for all SP, NCP and Patient Services Program (PSP) data purchases to provide support for data processing escalations and to advise on internal reporting.
- Data compliance management, including reconciliation with SP/NCP/PSP partners and data aggregation vendor.
- Leads SP Quarterly Business Reviews (QBRs) with a focus on evaluating overall operational results.
- Ensures PV compliance across Specialty Pharmacy partners.
Other
- Plays an integral role in the patient access process, serving as a point of escalation and overseeing the collaboration between the Field Access Managers and the SPs
- <10% travel; periodic visits to external partners and participation in regional/national sales meetings.
- Perform other responsibilities as assigned.
- Strong patient-focused mindset is required.
- Maintains a Blueprint Medicines, rather than a functional, perspective and acts on the belief that solutions and plans are stronger when appropriate collaboration occurs across and beyond the Company.
- Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism
