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Associate Director - User Experience

AbbVie

Salary not specified
Sep 12, 2025
Vernon Hills, IL, USA
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AbbVie is looking to evolve the user experience and user interface design practice within its internal advertising agency to deliver innovative and effective digital solutions across stakeholder groups.

Requirements

  • Deep knowledge of user-centered design process, with proven experience in research, prototyping, and creative direction.
  • Expert in leading research and design tools (e.g., UserZoom, UserTesting.com, Optimal Workshop, Figma, Sketch, Adobe CC, InVision).
  • Experience establishing and overseeing a design system; deep knowledge of healthcare regulatory (MLR) requirements.
  • Portfolio demonstrating measurable user and business impact through design.
  • Strong business acumen and visible leadership in creative execution.
  • 10+ years of progressive UX/UI experience in web, mobile, or software environments, with at least 5 years in a leadership or people management role.
  • Agency and healthcare experience preferred.

Responsibilities

  • Define and lead the UX/UI design vision and hands-on design practice for the agency, ensuring high-quality and innovative digital solutions.
  • Build and evolve UX and design best practices tailored for agency and healthcare environments, leveraging user-centered and design thinking methodologies.
  • Oversee and champion the design system to drive design quality, consistency, and efficiency across all projects and brands.
  • Review, critique, and provide guidance on research, wireframes, prototypes, and final designs to guarantee exceptional outcomes.
  • Contribute to hands-on work as needed, including presentation development and strategic storytelling for senior stakeholders.
  • Assign resources, oversee project pipelines, and optimize workflows to ensure timely, efficient project delivery.
  • Foster innovation by combining strategic vision, business insight, and persuasive communication.

Other

  • Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), Computer Science, or a related field.
  • 10+ years of progressive UX/UI experience in web, mobile, or software environments, with at least 5 years in a leadership or people management role.
  • Demonstrated success building, leading, and mentoring diverse UX teams in matrixed organizations.
  • Outstanding verbal and written communication skills, with strong storytelling and executive presentation abilities.
  • Act as a role model of AbbVie’s values, promoting an inclusive, supportive culture and upholding high standards of creative and operational excellence.