Merkle, a division of Dentsu, is seeking an Associate Director, User Experience to lead design strategy for a large manufacturer's website and complex product ecosystem, navigating multiple product types and managing thousands of product SKUs.
Requirements
- 7+ years of experience in user experience design, preferably with complex B2B or product-heavy websites
- Proven background in Product Design or Service Design with experience in large-scale, complex digital products
- Strong UX/UI hybrid skills with portfolio demonstrating solutions for complex information architecture
- Experience designing for e-commerce, product catalogs, or B2B manufacturing environments preferred
- Familiarity with content management systems and large-scale web platforms
- Proven experience leading small design teams in a hybrid individual contributor and leadership capacity, able to manage other designers and collaborate with peers at the same level
- Experience in consultancy environments strongly preferred
Responsibilities
- Lead experience strategy for web design across a complex product ecosystem with multiple product categories
- Develop strategic recommendations for Navigation and information taxonomy, with the ability to create and run User Testing initiatives to inform your design decisions
- Manage design complexity for websites featuring multiple brands, thousands of product SKUs, and diverse target audiences (both B2B and B2C)
- Apply systems thinking to organize and present complex information architectures in user-friendly ways
- Collaborate with large cross-functional teams to align design vision with business and technical requirements
- Create design patterns and components that maintain consistency and reduce technical debt across multiple brand and product experiences
- Conduct user journeys to understand how customers navigate complex product ecosystems
Other
- Comfortable in client-facing roles, with strong communication and relationship-building skills
- Demonstrated ability to work independently while collaborating across multiple stakeholders
- 7+ years of experience in user experience design
- Bachelor's degree or equivalent experience
- Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time
