OCLC is looking for an Associate Product Analyst to support the product planning and development process, ensuring effective execution of product plans and providing data for strategic decision-making regarding product development, pricing, positioning, and release.
Requirements
- Two to four years in a product or project support role with technology
- Competence with basic office computing applications including word processing and spreadsheets
- Knowledge of Jira, Confluence, SharePoint
- An understanding of or a willingness to learn product management
Responsibilities
- Test and validate functionality across the metadata management applications.
- Liaise with OCLC subject matter experts; including technical teams
- Work with customer support and development staff to investigate critical issues
- Oversee transition of open issues into problem reports and enhancement requests
- Communicate resolution of problem/enhancement reports back to Support staff and libraries
- Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity
Other
- Ability to function in a team environment and manage multiple priorities
- Strong problem-solving abilities, willingness to take ownership of difficult issues
- Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally
- Experience in the library community
- Bachelor’s degree
