Global Payments Inc. is looking to ensure that the Core Payments Services Channel operates with efficiency, transparency, and strategic alignment by driving the adoption and optimization of tooling across the full product development lifecycle (PDLC). The role also provides visibility into OKRs, KPIs, product funding, intake management, and governance processes.
Requirements
- Advanced Atlassian/Jira/Confluence administration and workflows
- Expertise in product development lifecycle, Agile/Scrum methodologies, and intake processes
- Strong skills in KPI and metric tracking and reporting
- Knowledge management and documentation wizardry
- Analytical mindset with experience creating dashboards and interpreting data
- Familiarity with tooling integrations (e.g., Planview, Miro, Lucid) is a plus
Responsibilities
- Act as the SME for all Atlassian tools (Jira, Confluence, Miro, etc.) supporting the PDLC.
- Create, administer, and optimize workflows, dashboards, and reports within Jira and Confluence to enhance visibility on product progress, KPIs, OKRs, funding, and intake requests.
- Maintain structured documentation and knowledge management in Confluence, including product roadmaps, governance, and KPIs.
- Manage Jira workflows and issue types to streamline product tracking and team collaboration.
- Oversee Jira/Confluence integrations with other tools such as Miro, Lucid, and Planview, identifying opportunities for enhancements.
- Support end-to-end PDLC processes through tooling, process standardization, and best practices.
- Manage the product intake process, ensuring clear prioritization and efficient triaging of new project requests.
Other
- Reporting to the Product Operations Lead
- Develop and deliver training for teams to improve tooling adoption and operational efficiency.
- Coach team members on preparing for governance meetings and utilizing Atlassian tools effectively.
- Lead change management initiatives to increase engagement with new tools and processes.
- Excellent organizational, communication, and cross-functional collaboration skills
