Support and scale the work of Senior Product Managers within a high-growth product pod.
Requirements
- Manage bugfix and quality situation — you triage and QA hotfixes, use Jira effectively, keep issues flowing.
- Own rate of SLA completion
- Structured thinking, clear steps, MECE, hypothesis generation, use AI the right way
- Jira ticket writing, release note writing, email support and tier 2 escalation
- Slack back and forth, calls with customers (expressing vision and why, making customers feel heard, etc).
- How does software get built, how much do you know about the craft you’re organizing? Triage and understand root cause of the problem we
- Take ownership of your owner learning and understanding — structure knowledge clearly
Responsibilities
- Triaging incoming tickets from our support and customer success teams
- Creating user stories, development tickets, project managing, and testing enhancements and bug fixes
- Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others
- Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders
- UI copy writing
- Quality assurance testing
- Data cleaning and analysis
Other
- Located in and authorized to work in the US (we are not able to provide visa sponsorship at this time)
- Available to work 8:30 CT- 5:30 CT daily - salaried position, we expect you to work at least this much as well as to complete responsibilities for regular and project work that may require you to invest additional time outside of these hours
- Ability to follow directions and align with needs
- Prioritize projects based on PM and leadership needs.
- Hunger: Are you going to do what it takes to push yourself and others around you?
