American Airlines is looking to tackle challenges in Customer Experience and Commercial initiatives by leveraging Gen AI and Agentic AI use cases, ensuring end-to-end delivery of strategic or high ROI projects.
Requirements
- Relevant certifications in Product Management/Product Delivery field
- Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.
- Demonstrate familiarity with Agile Product Management tools
- Recommended Scrum certification
- Crafting effective prompts to elicit accurate, relevant, and useful responses from AI models.
- Iterating and refining prompts to improve performance across different tasks.
- Collaborate with Gen AI, OR and Data teams in IT and the stakeholders across Customer Experience and Commercial to develop and execute the long-term AI strategy and roadmap.
Responsibilities
- Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
- Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
- Create and maintain an initiative source of truth document, including overview, stakeholder mapping, workstreams, and milestones
- Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
- Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
- Partner with Technology Procurement to conduct RFIs and RFPs.
- Identify and recommend investment areas based on research and business goals.
Other
- Bachelor’s degree in related field
- 3 years of applicable product management experience (i.e. Product Owner)
- 5 years of equivalent work experience
- Master’s degree in a related field with 2+ years of work experience
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
