Clubessential needs to support the direction and strategy for their product roadmap by informing engineers, designers, and QA testers about the product vision, strategy, and direction, and acting as the primary line of communication between business stakeholders and delivery teams.
Requirements
- 3+ years’ work experience as product owner, business analyst or subject matter expert in SaaS software applications preferred
- Experience with bug/issue/enhancement tracking, project management software
- Ability to manage numerous diverse projects and multi-task with ease
- Extremely detail-oriented- ability to keep cases, tickets, statuses, etc. Organized and up to date
Responsibilities
- Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminate churn as well as internal stakeholders to allow for ease of implementation and support.
- Serve as the Gatekeeper of the product backlog and primary feedback loop owner (internally) regarding product enhancements, issues, bugs and/or tasks related to the products.
- Work with the Product Manager to maintain focus on technological trends and competitive landscape to drive innovation.
- Escalate and communicate issues, related updates, and resolutions to internal stakeholders as appropriate in a timely manner.
- Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction.
- Coordinate with product management, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value.
- Lean in on support queue case management, ensuring that escalated cases have tickets created and prioritized for the team.
Other
- BS/MS degree in Business, Engineering, or related field preferred
- Excellent oral and written communicator up, down, across and outside the organization.
- Strong analytical and data-driven decision-making skills.
- Comfortable working in a fast-paced environment with a strong sense of urgency and accountability
- Excels in ability to prioritize, influence decisions/decision makers, and handle objections
