HighRes Biosolutions is seeking to solve the challenge of delivering seamless laboratory automation solutions to life sciences clients by configuring, deploying, and supporting robotic systems, ensuring client success and exceeding expectations in automation platforms.
Requirements
- Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
- Genuine passion for automation and robotics technology
- Interest and ability in software development
- Basic proficiency in C-Sharp or other object-oriented programming languages
- Experience in customer-facing technical roles (deployment engineering, technical support, field service)
- Background in customer service, hospitality, or client success
- Understanding of robotic arm technologies and laboratory automation software
Responsibilities
- Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
- Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
- Troubleshoot field issues in collaboration with engineering, software, and support teams
- Configure relational databases for laboratory scheduling applications
- Maintain deployment documentation and drive process improvements
- Diagnose and resolve technical challenges in deployed systems
- Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
Other
- Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
- Current driver's license and valid passport
- Personal transportation for regional travel
- Comfortable working in laboratory and technical environments
- Capable of lifting up to 50 pounds and standing for extended periods
