Diverge Health is seeking an Internal Support Specialist & Associate Software Developer to provide first-line support for internal technology tools and contribute as a developer on the software engineering team, aiming to improve engagement and management of Medicaid patients, close gaps in care, and lower healthcare costs.
Requirements
- Build and maintain applications with a focus on JavaScript, TypeScript, Node.js, Python, and AWS.
- Participate in code reviews, design discussions, and agile development practices.
- Demonstrated technical abilities through projects, work experience, internships, or personal initiatives (formal work experience not required).
- Ability to discuss technical projects beyond standard coursework (e.g., senior projects, thesis work, open-source contributions).
- Evidence of hands-on technical curiosity such as building or repairing computers, customizing operating systems (e.g., Linux), or similar self-driven projects.
- Early-stage software development experience (or strong coursework/projects) with the desire to deepen full-stack and cloud skills.
Responsibilities
- Serve as the first point of contact for internal users of Diverge Health’s developed products. Triage, troubleshoot, and resolve support requests, educating and guiding users through solutions.
- Configure and reconfigure systems to meet user needs and create educational resources to help teammates navigate tools with confidence.
- Document recurring issues and recommend product improvements.
- Streamline and support operational processes such as inventory management (e.g., laptops, phones), onboarding/offboarding workflows, and system auditing.
- Ensure license and system usage align with business expectations.
- Automate processes where possible to improve efficiency.
- Contribute as a full-stack developer, collaborating with the technology team to deliver new features and capabilities.
Other
- Strong communication and empathetic listening skills, with the ability to educate and support colleagues of all technical backgrounds.
- Curiosity, adaptability, and a growth mindset—you thrive in a fast-paced, evolving environment.
- Organizational skills to manage multiple responsibilities simultaneously.
- Empathetic and objective, humble yet highly conscientious.
- Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
