Publix Super Markets, Inc. is seeking an Associate Software Engineer to maintain three major financial platforms that ensure high availability for customers, focusing on maintaining payment systems to ensure a seamless checkout experience and implementing necessary code modifications to keep applications up to date.
Requirements
- Basic knowledge of programming languages such as C-Sharp for troubleshooting and minor code adjustments.
- Familiar with database management and querying using SQL.
- Basic understanding of version control systems like Git and a willingness to learn best practices.
- Basic understanding of cloud platforms, particularly Azure, and an eagerness to develop skills in application deployment and support.
- Has a general understanding of network protocols and security practices.
- Experience with tools like Internet Information Services (IIS) or Kubernetes, with a willingness to learn more.
- Familiar with infrastructure components including client/server, workstations, servers, networks, databases, firewalls, and middleware technologies.
Responsibilities
- Own the delivery of 24/7 production support, including participating in a rotating on-call schedule and responding promptly to any issues that arise.
- Manage the environment infrastructure for various systems, ensuring smooth operation of Internet Information Services, Kubernetes, Azure, application deployments, and client/server certificate replacements.
- Responsible for monitoring and addressing both automated and manual application alerts and notifications to maintain system integrity.
- Develop and maintain comprehensive knowledge articles and support procedures to facilitate evolving support tasks and ensure team readiness.
- Conduct thorough data analysis by creating and executing complex queries, interpreting results, and effectively communicating findings to both technical and non-technical stakeholders.
- Complete code development tasks for front-end, back-end, processing, and web components to enhance and maintain system functionality.
- Support and manage the configuration of PIN Pads to ensure seamless in-store purchase transactions.
Other
- This is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
- Bachelor’s degree in computer science or related analytical field, or equivalent professional experience.
- Availability for 24/7 production support on a rotating on-call schedule as required.
- Experience with customer support or help desk software to enhance user interaction and issue tracking.
- Strong analytical skills and a desire to develop the ability to diagnose and resolve technical issues efficiently.
