The company is seeking an Associate Software Engineer to ensure the smooth and efficient operation of software systems, provide technical and customer support, and leverage low-code/no-code tools to streamline workflows and automate processes for clients.
Requirements
- Strong foundation in full-stack development, including experience with at least one back-end language (e.g., Java, C++) and one front-end framework/library (e.g., Angular, React, JSP).
- Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs).
- Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle).
- Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud/on-prem environments.
- Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows.
- Working knowledge of version control tools such as Git and SVN.
- Understanding system security principles including access control, identity management, and secure software configuration.
Responsibilities
- Ensure smooth and efficient operation of software systems across multiple platforms and environments.
- Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
- Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
- Monitor system performance proactively, addressing potential issues before they impact users or operations.
- Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
- Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
- Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner.
Other
- Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset.
- Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications.
- Embrace a culture of continuous improvement—sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.
- Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related technical discipline.
- Authorization to work in the U.S.
