Morgan Stanley is looking to solve the business problem of overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime in the Technology division.
Requirements
- 8+ years of experience in Contact Center Genesys platform (Cloud and On-premise)
- Strong experience in developing distributed/real-time applications using .NET/Java
- SRE knowledge for implementing KYS, Observability, SLI/SLO, Automation
- Serve as an expert on applications and provide technical support
- Involvement in full Software Development Life Cycle of the project
- Experience working on Agile/DevOps
Responsibilities
- Collaborate with business and product partners to understand the business problem to develop solutions that would mitigate the problem and enhance the customer experience
- Participate in architecture and design discussions, whiteboarding the solution and effectively communicating the designs to other team members
- Develop software solutions in a lean-agile methodology to bring the solutions quickly to the partners and improve, optimize, and repeat in an accelerated development cycle
- Independently manage the delivery of the solutions within the deadline, adhering to the company's compliance and development standards
- Present the solution to the business/technology stakeholders and the management and communicate the design choices clearly
- Create technical documentation for the product, business user guide, and other runbooks both for managing the applications and to onboard new users easily
- Research and learn new technologies quickly and work in parallel balancing the ongoing tasks, research tasks, production support, and mentoring others
Other
- Bachelor's degree or higher
- Ability to work in a team environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Commitment to diversity and inclusion
