Echo Global Logistics is looking for an Associate Software Support Engineer to support and maintain their core applications, acting as a point-of-contact for end users experiencing application issues and ensuring timely resolution of technical requests.
Requirements
- 1+ year of experience working with a DBMS (SQL Server Management Studio a big plus). Able to modify & execute basic queries and check data.
- Basic understanding of HTTP requests (Get, Post, Delete, etc.) and what an API is (Big plus if experience working with Postman or another API tool)
- Experience with VB.Net and C-Sharp
- Experience working with application monitoring tools like Splunk or Dynatrace – preferred but not required
- Familiar with ITIL framework
- Familiar with Agile
- Ability to be thorough in collecting information for a user’s environment and issue they are experiencing
Responsibilities
- Provide advanced application support to end users
- Ensure timely resolution of TECH requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues, and documenting resolutions
- Work on bug fixes with limited assistance
- Perform routine maintenance of select proprietary Echo applications
- Support projects related to deployment and upgrade activities
- Work with infrastructure and development teams to gain a deep understanding of how the application is designed
- Create Knowledge Base articles to document problems and solutions
Other
- 3+ years of prior application support experience (customer service/call center)
- Strong problem-solving skills
- Exceptional customer service skills
- Excellent verbal and written communication skills.
- Self-managed, motivated, and team-oriented
