Financial institutions (FIs) are struggling to keep up with modern expectations and are using old-school systems, making it difficult to adopt new technology. Kinective aims to transform FinTech and how the world accesses banking services by bridging this technology gap and modernizing banking.
Requirements
- Demonstrate the knowledge and experience to administer and troubleshoot enterprise-based solutions and database structures, such as SQL.
- Experience with networking, client-server environments, SQL databases and Microsoft products is a plus!
- Knowledge of Microsoft Server/PC knowledge
- Ability to comprehend server logs.
- Experience with Salesforce
Responsibilities
- Answer and triage all Support incoming calls, emails, web requests and chat from our end users on all Kinective products.
- Demonstrate the knowledge and experience to administer and troubleshoot enterprise-based solutions and database structures, such as SQL.
- Create and manage support tickets in the Salesforce CRM system and collaborate with clients all the way through ticket resolution.
- Utilize a testing environment for issue re-creation and verification.
- Identify trends within tickets that could be the result of a disruption in our products or services.
- Collaborate with other staff to proactively obtain information regarding internal and third-party applications for problem escalation.
- Create, use, & maintain knowledge base articles for external and internal usage.
Other
- Provide the highest level of customer service in all Kinective products.
- Interact with clients in a timely, courteous, and professional manner.
- Ability to work in a fast-paced environment with frequently changing priorities, deadlines, and workload.
- Maintain the highest levels of service for our end users, partners, and teammates??.
- Excellent organizational, time-management, and communication skills?
