Provide basic-level payment processing software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.
Requirements
- Experience with payment processing software.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Effective analytical ability, particularly in a technical environment.
- Knowledgeable with Microsoft Office.
Responsibilities
- Provides inbound support to resolve client inquiries and problems.
- Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.
- Determines whether to resolve issues personally or to refer to a more experienced team member.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- May assist with writing documentation of support processes.
- May submit client issues to the development team for resolution as needed.
- May create or enhance documentation throughout the support process.
Other
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem-solving and thinking out of the box.
- Bachelor's degree in a related field or equivalent experience.
