Atlassian is looking to solve the hardest business problems of its SMB customers with its products and solutions, and is seeking a Pre-Sales Solutions Engineer to help close deals and provide value-based solutions.
Requirements
- 3+ years of experience interacting with SMB customers in a pre-sales capacity
- Excellent communication, strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Business proficiency in English
- Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
- Equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
- Love to learn and continuously grow and challenge yourself
Responsibilities
- Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
- Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
- Probe for and identify additional opportunities for cross-product/solution expansion
- Investigate, discover, and assess client pain points
- Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
- Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs
Other
- 3+ years of experience interacting with SMB customers in a pre-sales capacity
- Excellent communication, strong presentation skills to multi-level audiences
- Customer-centric mindset, with a proven track record in building executive relationships with customers
- Ability to rally the internal teams to collaborate across the company to meet our customers needs
- Open to giving and receiving feedback, tolerate failure, love to win, hate to lose
