Euna Solutions is seeking a Technical Solution Specialist to serve as a subject matter expert on their Euna Grants Powered by AmpliFund platform, translating customer goals and business processes into effective product configurations to ensure successful adoption and ongoing use of their solutions.
Requirements
- Experience with issue/defect tracking and change management tools
- High degree of comfort with technology and CRM tools
- Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability
- Understands how to visualize and present complex data
- Competent in MS Office
- Experience in SaaS product platform
- Create or research and execute test cases to ensure solution meets the documented requirements
Responsibilities
- Provide support for customer specific configurations, troubleshooting, and implementation requests, which may include, at minimum, workflows, reports, custom forms, custom fields, and financial management.
- Translate customer requirements into configured objects within Euna Grants Powered by AmpliFund
- Tracks and documents application of configuration requirements and any additional services performed, questions remaining, or deviations from the plan
- Supports customer implementations which may include attending and participating in requirements gathering, training, configuration, or work, and testing sessions
- Augment Enterprise Customer Programs team resources for customer projects included data migration.
- Review and validate project-related configurations to ensure the outcomes meets the approved requirements
- Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction.
Other
- Strong attention to detail with proven analytical and problem-solving skills
- The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
- Proficiency at managing and prioritizing several client accounts and deadlines simultaneously
- Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences
- Ability to self-manage and be an independent member within the larger project team
