The JSM Administrator role requires candidates with enterprise-level experience crafting and developing sophisticated JSM help portals seamlessly pulling together different technology and organizational functions and processes. They will serve as the JSM subject matter expert, supporting the optimization and scalability of our Atlassian Cloud JSM tools.
Requirements
- 7+ years of hands-on administration experience with Jira Service Management and Confluence in large-scale or multi-site enterprise settings.
- Experience with Jira workflows, field configurations, permissions, automation, and service portal design
- Experience developing and consuming web services using Express and Node.js
- Experience with user, group, and access management, including LDAP coordination
- Proficiency in JavaScript (Node.js, React), MongoDB, JSON, CSS3, HTML5, and unit testing (e.g., JEST or Python) preferred
- Atlassian Certified Jira Administrator or Jira Service Management Administrator a plus
- Experience integrating Atlassian tools with enterprise systems (e.g., SSO/SAML, CI/CD pipelines, Aha!, ERP platforms) preferred
Responsibilities
- Develop and maintain sophisticated JSM portals, unifying request management for IT, engineering, hardware, operations, supply chain, and more.
- Analyze business requirements and configure automated Jira workflows, queues, SLAs, and dashboards to boost operational efficiency.
- Provide sophisticated administration for Jira Software, Jira Service Management, and Confluence, including user management, permissions, and configurations.
- Leverage Jira APIs, webhooks, and tools such as ScriptRunner or Automation for Jira to connect enterprise systems and automate manual processes.
- Evaluate, install, and configure Atlassian Marketplace apps; manage licensing and ensure compliance with enterprise standards.
- Maintain comprehensive configuration documentation, workflows, and runbooks to support ongoing operations and audit requirements.
- Capture requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/JSM
Other
- Partner with engineering, DevOps, IT service management, and business operations teams to drive process improvements and increase platform adoption.
- Organized and able to work independently and proactively
- The application window is expected to close on: 11/15/2025
- NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
- If you are passionate about leveraging technology to streamline processes and cultivate multi-functional collaboration, this is your opportunity to make a significant impact in a fast-paced, global environment.
